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  • 01Portal + Bookings
  • 02Dock + Yard
  • 03Multi-site
  • 04QCD Scoring
  • 05Alerts + KPIs
  • 06Cerebro AI
Home/Features/Alerts + KPIs
ALERT
Module 05

When something goes off the rails, you know in 15 minutes. Not at end-of-day.

Sixteen configurable rules that watch dwell, occupancy, no-shows and KPIs per DC. Instant detection on state changes plus a 15-minute cron. Streams live to the dashboard. Daily digest emailed at 7am in each DC's timezone.

16 configurable rulesWarning / critical severityDwell · occupancy · no-show · KPIs15-min cron · instant state alertsLive streamingDaily email digestAutomatic dedupAuto-resolves when cleared
Start free trial →See a live alert
At a glance
16 rules
Dwell · occupancy · no-show · capacity · utilization · KPIs
Severity
Warning · Critical — distinct color and priority in the inbox
4 entities
Booking · dock · yard zone · DC-wide KPI
Frequency
Instant on state change · 15-min cron · 7am daily digest
Email
HTML daily · DC's timezone · active users only (30d)
Plans
Starter (8 rules) · Pro (all 16) · Enterprise
Demo · live inbox

Alerts aren't a tab. They're the home page.

Every alert lands with its metric, threshold, and a link to the event that fired it. Acknowledge — the guard pings a supervisor; auto-resolves when the condition clears.

app.docklyx.com / dashboard / alertsREALTIME
Critical0
Warning0
Acknowledged0
Active rules
dwell_*4
dock_utilization_*2
yard_zone_capacity1
no_show_*2
KPI family5
+ 2—
Waiting for events…
Module anatomy

One rule, two paths, one shared detector.

Rules live in one place with per-DC thresholds. A single detector evaluates all violations — from the UI when you configure a threshold, and from a check every 15 minutes. Alerts stream to the dashboard without reload.

AN ALERT'S PIPELINE
01Sources

Bookings, dwell, occupancy, per-DC KPIs — everything from live ops.

→
02Detector

A single detection function runs the same logic for the UI, scheduled checks, and real-time state changes.

→
03Storage

Each alert auto-resolves when the condition clears. Deduplication prevents the same alert firing twice.

→
04Distribution

Dashboard (Realtime), guard inbox, daily email, in-module annotation.

Latency — State changes: instant; scheduled check: every 15 minutes.
Dedup — unique index per unresolved entity+rule.
Auto-resolves — when dwell drops, the zone clears or the booking starts.
warning
Warning · amber

Something off. Visible in the inbox, no immediate escalation.

Dwell 60 min · occupancy 80% · booking 15 min late

critical
Critical · red

Act now. Pulses on the dashboard. Surfaces in the affected module.

Dwell 120 min · utilization 95% · zone 92% · KPI out of range

16 rules · 4 families

Each rule with its own per-DC threshold.

Sensible defaults on first run. Edit any threshold from Settings — decimals included (1.5×, 1.3×).

Dwell
Elevated dwellw
Dwell warning · 60 min
Critical dwellc
Dwell critical · 120 min
Inbound dwellw
Inbound dwell · 75 min
Outbound dwellw
Outbound dwell · 45 min
Docks
Dock occupied longw
Dock occupied too long · 90 min
Utilization highw
Dock utilization high · 80%
Utilization criticalc
Dock utilization critical · 95%
No-show / Bookings
Booking latew
Late arrival · 15 min
No-show riskw
No-show risk · signals
Confirmed no-showc
No-show · 120 min
Yard + KPIs
Zone at limitw
Zone capacity · 80%
Safety incidentc
Safety incident · event
Cross-dock past duec
Cross-dock deadline · deadline
Turnaround P95 highw
P95 turnaround high · 1.5×
Cost-per-truck highw
Cost per truck high · 1.3×
Yard velocity loww
Yard velocity low · 1.0/d
KPI family

5 rules that watch the DC, not the booking.

These alerts don't point at a specific booking — they're the site's vital signs. The two utilization ones fire in real time; the other three run nightly and honor each DC's timezone.

Rule
Frequency
Trigger
Computation
Example
Dock utilization high
Realtime
Every check-in/assignment
Bookings in dock / active docks
22 / 28 = 79% → ok
Dock utilization critical
Realtime
Same as above
Same numerator and denominator
27 / 28 = 96% → critical
P95 turnaround high
Daily
DC's yesterday, in its TZ
P95 of gate-out − gate-in
P95 = 178 min vs target 120 → 1.48×
Cost per truck high
Daily
Same schedule, same window
Per-truck dwell cost
$840 vs 7d avg $620 → 1.35×
Yard velocity low
Daily
Same schedule, same window
Trucks / spot / day
0.74 vs target 1.0 → low

Dwell cost can be simple (a flat hourly rate) or detailed (yard + labor + throughput + penalty), depending on the DC's configuration. This is the operator's cost — not the detention the carrier bills.

Daily digest

One email at 7am. Yesterday, on one screen.

Runs nightly per DC, anchors 'yesterday' to each site's timezone, and filters by actual gate-out. Lands in admin and manager inboxes — only if they've been active in the last 30 days.

  • Per-DC timezoneNot server UTC — the site's clock.
  • Active recipientsLogin in 30d or DC with recent bookings.
  • Gate-out filterCounts what finished, not what was scheduled.
  • CoverageThe 3 daily KPI rules + critical recap.
From: alerts@docklyx.com07:02 · Today
DC Summary — DC Norte

Yesterday · Apr 28 · 14h ops

P95
178 min
target 120
$/⛟
$840
7d avg $620
v.
0.74
target 1.0
3 critical yesterday
Critical dwell ×2 (D-04, D-07) · zone Z-2 at 92% for 38 min
7 warnings
5 elevated dwell · 2 booking late — all acknowledged
See the detail in the dashboard →
How it connects

An alert lives in three places at once.

Module
Shares →
Receives ←
01Portal + Bookings
Late arrivals · no-shows · no-show risk signals
Day pulse, status badge
→
02Dock + Yard
Dwell events · dock occupied too long · zone capacity
Pulse ring on bookings · heatmap
→
03Multi-site
Per-site KPI · daily digest by site TZ
Filters and thresholds per DC
→
04QCD Scoring
Safety incidents (fed into quality score)
Annotates the carrier page
→
05Cerebro AI
Insights when pattern repeats
Optional auto-action for reassignment
→
06Audit log
Every acknowledge with who and when
Threshold changes logged
→
What it moves

Four levers when alerts live in operations.

15 min
Event-to-detection

From dwell going up to guard seeing the alert — fifteen minutes max.

-38%
Time-to-action

Inbox + email + module pulse. People act sooner, not at the weekly report.

0
Duplicate alerts

Unique entity+rule index ensures the same problem appears once.

100%
Audit coverage

Who acked what, when, and if the threshold was edited before — all logged.

Measured across DCs running alerts in production ≥ 6 months · Q1 2026.
Module questions

What teams ask when alerts run.

If it's not here, sales replies same-day.

State-change alerts (no-show, occupancy) fire instantly. Time-based alerts (dwell, late booking) run every 15 minutes.
Each combination of entity and alert type can only have one active alert at a time. If the same condition is still active, no new alert is created — the metric is updated.
Auto-resolves. For example, if dwell drops below threshold or the zone frees up, the alert is marked resolved without user action.
'Yesterday' at DC North (Hermosillo, MST) is not the same as 'yesterday' at DC Southeast (Mérida, EST). The cron runs once in UTC but slices the day by the site's TZ.
Admins and managers who were active in the last 30 days, or whose DC has recent bookings. ACTIVE_USER_THRESHOLD_DAYS is configurable.
On Enterprise. Any critical alert can hit your PagerDuty, Opsgenie or custom webhook.
Each rule accepts a numeric value per DC. The P95 turnaround and cost-per-truck rules take decimal multipliers (1.5×, 1.3×). You edit them from Settings.
Not directly. If you want automation, Cerebro AI consumes these alerts and proposes (or executes, in Auto mode) an action — always with rollback.
← Previous moduleQCD ScoringNext module →Cerebro AI
PRICING

A plan for every yard size.

Monthly or annual billing (save 17%).

Starter
$299 USD
per month
Start
  • -1 distribution center · Up to 8 docks · 10 users
  • -Booking portal + QR check-in
  • -Yard management + dock planner
  • -Real-time dwell alerts
POPULAR
Growth
$539 USD
per month
Start
  • -Up to 2 distribution centers · 15 docks · 20 users
  • -Everything in Starter +
  • -Automated WhatsApp to carriers
  • -Dwell cost tracking
Professional
$879 USD
per month
Start
  • -Up to 3 distribution centers · 25 docks · 30 users
  • -Full QCD scoring + cost tracking
  • -Cerebro AI (NL queries, slot optimizer)
  • -KPI alerts + daily digest
  • -WhatsApp bot + notifications
Enterprise
Custom
multi-site · SSO
Talk to sales
  • -Unlimited distribution centers / docks / users
  • -Outbound webhooks + ERP/TMS
  • -99.95% SLA · SOC 2
  • -Dedicated CSM
  • -Optional on-prem

21 days free · No credit card required · 1-day setup

ALERT
Next step

Kill the firefighting WhatsApp group. Light up the inbox.

We hook up your bookings and yard. We turn on all 16 rules with their defaults. You tune thresholds as you learn your ops.

Start free trial →Book a demo

Here when your yard needs it.

Docklyx

Dock and yard intelligence. Optimize your logistics operations with AI.

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